Ms. Sangster has 25 years of demonstrated leadership experience in the insurance industry. As Vice President of Operations for PK Financial Group, Michelle serves as the primary liaison to the President & Chief Operating Officer. She is responsible for the day to day operations including managing the agency's policies and procedures in order to increase the effectiveness and efficiency of customer service. Prior to joining PK Financial Group, Michelle served as Vice President & Director of Operations for a large local retail brokerage firm and as an Underwriter for Swett and Crawford, a globally respected wholesale insurance broker. Michelle is currently a Chartered Property Casualty Underwriter (CPCU) candidate.